Refund and Return

1. Return Conditions

• Time Limit: Returns are accepted within 30 days of receiving the product (exclusions may apply for special items or promotions).
• Product Condition: The product must be in brand-new, unused, unassembled condition with no damage, and all original packaging, accessories, manuals, and tags must be included.
• Proof of Purchase: A valid receipt or order number is required.

2. Non-Returnable Items

• Products that have been assembled, used, or damaged by the customer.
• Returns due to non-quality issues (e.g., personal preference, wrong size) will require the customer to cover return shipping costs.
• Products past the return window.
• Custom-made or special-discount items (e.g., clearance, sale items) unless defective.

3. Return Process

1. Contact Customer Service: Submit a return request via phone, email, or online chat, providing the order number, product name, and reason for return.
2. Approval Confirmation: We will review your request within 1-3 business days and notify you of the result.
3. Return Shipment: Once approved, ship the product back to the provided address (customer covers return shipping unless the return is due to a quality issue).
4. Refund Processing: After receiving and inspecting the product, we will process your refund within 5-7 business days (refunded via the original payment method or an agreed alternative).

4. Handling Defective or Damaged Products

If the product is defective or damaged during shipping:

• We will cover return shipping costs and offer a free replacement or full refund.
• Please provide photos or videos as proof.

5. Return Shipping Costs

• Non-quality-related returns: Customer’s responsibility.
• Quality-related returns: Covered by us (shipping receipt required or logistics arranged by us).

6. Special Notes

• Ensure proper packaging to avoid shipping damage; improper packaging may affect refund eligibility.

7. Contact Information

Business Hours: Monday to Sunday, 9:00 AM – 6:00 PM

Customer Service Email: [email protected]